If your star arrives faulty, damaged, or isn't what you ordered, contact us within 30 days of delivery at hej@attikscandinavia.co.uk with your order number and a photo of the issue. Once confirmed, we'll offer a replacement, repair, or full refund — including return postage.

How?

1. Drop us an email at hej@attikscandinavia.co.uk with your order number, explanation of the issue and photo evidence. 

2. Post the item back to us. Returns will be at the customer’s expense until Attik validates that the star is faulty, after which we will then fully reimburse you the cost of the goods plus their return costs.  

3. Sit back and relax, your refund will be processed within 14 days of us accepting your return. 

Note: this doesn't affect your statutory rights under the Consumer Rights Act 2015.

Simply don't love it? You can return it within 14 days of delivery for a full refund, minus original shipping costs. The item must be unused and in its original packaging. Email us at hej@attikscandinavia.co.uk to arrange your return. Return postage is at your own cost.

Note: this doesn't affect your statutory rights under the Consumer Rights Act 2015.

We're unable to offer a refund in the following cases:

• The item is a change-of-mind return requested more than 14 days after delivery

• Items were on sale (unless faulty)

• Items have been used, damaged, or returned without original packaging

Faulty items remain covered for 30 days from delivery under the Consumer Rights Act 2015.